Frequently asked questions
Answers for customers, merchants and repeat payers.
What can I pay for on SikaraPay?
You can buy data bundles, top up airtime, and pay for supported services such as TV subscriptions, broadband and utilities.
Can I pay for someone else?
Yes. You can buy for yourself, a family member, a client or any valid recipient account.
Do merchants get special pricing?
Yes. Approved merchants get merchant pricing on supported products and can track their earnings and withdrawals.
How do I know my payment went through?
Every payment is tracked with status updates, receipts, logs and retry flows for unsettled transactions.
Can I save my accounts for later?
Yes. Signed-in users can save recipients, meters, account references and service accounts for faster repeat checkout.
Is my payment information safe?
Yes. SikaraPay never sees or stores your mobile money PIN, card number, or banking password — those are entered directly with our licensed payment partners (Hubtel and/or Paystack) over an encrypted connection. We only receive confirmation that a payment succeeded.
How do I know I'm on the official SikaraPay site?
Always check that the address bar shows our exact domain with a padlock icon before entering any details. We will never ask for your one-time login code over a phone call, and we will never ask for your mobile money PIN. If anything looks unusual, contact our support team through the Contact page before proceeding.
You can buy data bundles, top up airtime, and pay for supported services such as TV subscriptions, broadband and utilities.
Can I pay for someone else?
Yes. You can buy for yourself, a family member, a client or any valid recipient account.
Do merchants get special pricing?
Yes. Approved merchants get merchant pricing on supported products and can track their earnings and withdrawals.
How do I know my payment went through?
Every payment is tracked with status updates, receipts, logs and retry flows for unsettled transactions.
Can I save my accounts for later?
Yes. Signed-in users can save recipients, meters, account references and service accounts for faster repeat checkout.
Is my payment information safe?
Yes. SikaraPay never sees or stores your mobile money PIN, card number, or banking password — those are entered directly with our licensed payment partners (Hubtel and/or Paystack) over an encrypted connection. We only receive confirmation that a payment succeeded.
How do I know I'm on the official SikaraPay site?
Always check that the address bar shows our exact domain with a padlock icon before entering any details. We will never ask for your one-time login code over a phone call, and we will never ask for your mobile money PIN. If anything looks unusual, contact our support team through the Contact page before proceeding.